Terms of Service

By accessing the service or creating a workspace, you agree to these Terms on behalf of yourself and, where you act for an organization, on behalf of that organization (“Customer”). Creating an account requires affirmative acceptance of these Terms, the Privacy Policy, and the Data Processing Addendum. That acceptance is enforced by the service itself — account creation is rejected without it — and is recorded on your workspace’s audit trail.

If Customer and Kaia execute a separate written agreement (for example, a master services agreement or order form), that agreement controls to the extent it conflicts with these Terms.

Kaia provides vertical AI products for regulated industries. A workspace is scoped by industry, contracted service scope, and operating role: the scope your organization owns drives what each user can see and do, and everything outside it stays read-only context or out of scope. Actions taken in a workspace — uploads, workflow actions, corrections, sign-offs, exports — are written to an append-only audit trail as a product feature. Workflow floors require review by a qualified person where the regulatory regime a product serves calls for one; automation stops at those floors.

• The service is offered for business use. You must be at least 18 years old.
• You agree to provide accurate registration information, keep credentials confidential, and notify us promptly of any suspected unauthorized use of your account.
• Where you create or administer a workspace for an organization, you represent that you are authorized to bind that organization to these Terms.

Kaia’s engagement model has four tiers — Solutions, Intelligence, Professional, and Enterprise. A new workspace starts as a free trial on the Solutions entitlement floor; no payment method is required or collected at signup. Selecting a higher tier during signup records a request only: paid tiers, team invitations, and other administrative capabilities tied to a paid engagement activate under an ordered agreement (order form or contract, invoiced) between Customer and Kaia. We do not process payments online through the service, and never charge or unlock paid entitlements at signup.

Customer retains all ownership of the documents and data its organization uploads to its workspace (“Customer Content”). Customer grants Kaia a limited, non-exclusive license to host and process Customer Content solely to provide and secure the service. Workspaces are isolated per organization by row-level security enforced at the database layer.

We do not use Customer Content to train models shared across customers without the organization’s explicit consent. Each organization carries a data-sharing setting that defaults to private-only: corrections and content stay within the tenant. Broader sharing modes are opt-in, apply anonymization, and share structural patterns only when a k-anonymity threshold of at least five independent organizations is met.

Customer is responsible for having the rights to submit its content and for its own legal obligations regarding that content. Do not submit protected health information or similarly regulated special-category data unless an agreement covering that data class (for example, a business associate agreement) is in place between Customer and Kaia.

You agree not to:

• use the service in violation of applicable law or third-party rights;
• attempt to access another organization’s workspace or data, or to interfere with the tenant-isolation, audit, or access controls of the service;
• probe, disrupt, overload, or attempt to gain unauthorized access to the service or its infrastructure;
• submit content you do not have the right to submit;
• resell or sublicense the service except under a written agreement with Kaia;
• misrepresent AI-generated output as human work product in contexts where that distinction is legally required.

The service produces output generated by AI models. Output may be incomplete or inaccurate and is provided as decision support, not as legal, medical, financial, or other professional advice. Customer’s qualified professionals remain responsible for decisions made using the service, including at the human-review floors the products enforce. Kaia’s correction workflows exist so that your reviewers can record where the system was wrong; they do not replace professional judgment.

The service runs on third-party infrastructure identified in the Data Processing Addendum (including Vercel, Amazon Web Services, and Inngest). Model inference runs on Anthropic Claude models accessed through Amazon Bedrock. An organization may, by arrangement with Kaia, designate its own Bedrock-hosted model endpoint for its workspace; where it does, Kaia’s per-vertical pre-trained adaptations and correction-based learning do not transfer to that customer-supplied model.

Kaia owns the service, its software, its models, its benchmark methodology, and all improvements to them. Customer owns Customer Content. Learning derived from corrections is governed by the organization’s data-sharing consent setting described in Section 5. If you provide feedback about the service, you grant Kaia a perpetual, irrevocable license to use it without restriction or compensation.

Each party agrees to protect the other’s non-public information received in connection with the service with at least reasonable care, to use it only as needed to perform under these Terms, and not to disclose it except to personnel and subprocessors bound by confidentiality obligations, or as required by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (b) KAIA’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS PAID BY CUSTOMER TO KAIA FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED US DOLLARS IF NO SUCH AMOUNTS WERE PAID. THESE LIMITS DO NOT APPLY WHERE THEY CANNOT LAWFULLY BE LIMITED.

Customer will defend and indemnify Kaia against third-party claims arising from Customer Content or Customer’s use of the service in violation of these Terms or applicable law.

These Terms apply while you use the service. Either party may terminate for convenience on notice; Kaia may suspend or terminate access for material breach of these Terms. On termination, Kaia will make Customer Content available for return or deletion on request, subject to the audit-trail and legal retention obligations described in the Privacy Policy. Sections that by their nature survive termination (including Sections 5, 9–13, and 15) survive.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to their jurisdiction.

Kaia may update the service and these Terms. For material changes to these Terms, we will provide notice through the service or by email before the changes take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms: use the contact form or email support@kaiaai.ai. Kaia AI, Inc. is a Delaware corporation.